About LookP.com
LookP.com is the internet version of yellow pages for all Service Providers in Malaysia. We gather business information of Service Providers in Malaysia and promote these businesses on internet for FREE. Customers can leave reviews for the Service Provider, and these Service Providers will be ranked according to the reviews.
Creating a Business Page with us is absolutely free. We help you to manage the reputation and presence of your business on the internet. This is an additional way that you can get more customers from the internet.
We are currently at Beta stage, at the later stage we will start placing advertisements on our website and this is how we will generate income to serve you better.
By signing up as user, you can write review and rate any service provider. By sharing your experience, you manage to show your influence on market as a customer.
Sign Up an Account
Firstly, visit www.lookp.com/registration then sign up for a new account. A verification email will be sent to your register email address, just click the link in that email to activate your account. Don’t forget to check your SPAM folder for that activation email. Kindly note that your personal profile and Business Page are different, please refer to Question 5 on how to create a business page.
Business Page
Business Page is the profile for each business or Service Provider and it has a unique URL that others can access to, such as www.lookp.com/business-name. A Business Page should display its operation information such as contacts, address, operation hours and reviews by other customers.
If you are a Service Provider you can either create a new Business Page or claim an existing one. To create a Business Page, you need to first sign up as User (refer to Question 4) then click on the ‘Register Service Provider’ on the top right corner of the main page.
Firstly, search for your Business Page, and then click on ‘Claim’. You will need to provide at least a photo (it can be your picture, logo, or name card) and SSM number/IC number in order to claim your Business Page. Once admin verify your detail, you will be granted access to your page. Update your business details, especially photos that help to promote your business.
Starts promoting your Business Page and ask your customers to leave a review on LookP.com for you. The more reviews you have, the better the chances of your page being seen by others on both LookP and Google, hence reaching more potential clients for you.
Review
Good reviews tell others how your services are different from others. Always ask your customers to mention your company’s name in the review. Comment in a good review should be specific – instead of saying ‘good service’, writes ‘ABC Sdn Bhd manage to fix my aircon leaking problem (or any other problem) on the first try and their staff is very professional in handling my case’
The most important thing is: you must provide a good service. After you did that, politely ask your customer if they are willing to do you a favor by registering on LookP.com and leave you a review. Then tell them that they can review your services by answering these 3 questions:
1. What do you like about my service?
2. How would describe your experience with us?
3. Would you recommend our service to others?
The answer from the above will usually form a good review for you. Again, always remind them to mention your company’s name in the review.
Print your Business Page link on your name card. We purposely design our URL to be short and easy to remember to help you promote your business. Usually your profile link will be like lookp.com/ABC-Enterprise
You may report that review to us and we will take down the review first while we investigate your case. We will request the reviewer to provide proof as your customers and details of his/her visit. Based on the reply, we will decide if the review is genuine or fake. If it's fake, we will delete the review immediately.
Ranking for Service Provider
We use a very complicated algorithm to decide Ranking for all Service Providers listed on our website. However, only Service Provider with at least one (1) review will be included in the ranking system. You will be ranked and compared with all other Service Providers in the same category with you.
Your Business Page will be shown first in the search result if your rank is higher. So you will have higher visibility than others. From time to time, we will work with Service Providers with high Ranking to promote their business.
We can’t reveal the exact calculation of the Ranking System, but you will rank high if you do the below:
1. Get more Reviews for your Business Page2. Get good Reviews for your Business Page
3. Complete and update your Business Page from time to time
4. Always respond to enquiry sent to you
5. Be active on LookP.com