Essa Spa @ Grand Hyatt Kuala Lumpur

Beautiful, luxurious hotel with a very friendly and welcoming atmosphere. All staff were extremely helpful and couldn't do enough for you. Always met with a greeting and smile by all staff. The room was fantastic with beautiful city views. I loved the drenching rain shower and bath an a wetroom design and loved how the room was separated into sections: vanity area, dressing room, refreshments area. Interior design was beautiful and modern with an eclectic combination of marble, wood, glass and chrome. Cleaning staff were very generous and thoughtful with replenishing room supplies. Beautiful lobby area with tranquil water feature. Might benefit from a seating area in the lobby for guests awaiting transportation. The actual check in lobby was on the top 39th floor which gave us stunning night time views of the iconic Petronas towers when we arrived at night. Breakfast area and choice were outstanding. Chefs were very friendly. I would definitely stay here again and would highly recommend this hotel to others.

I had the opportunity to be a guest at a private room for buffet lunch on 23 April 2017. Hats up to the chefs for the sumptuous and delicious food, for which I would most likely visit again. But the quality of service at the operational level certainly needs improvement. Following are details of my comments: As my friends and I sat down at a partially occupied table, we wished the waiters or waitresses were more alert towards guests who came in and where they sat. Even after we have sat down for some time, we were not provided with cutlery and serviette until we asked for them. Used plates were also not cleared up to the time we finished eating.