Kenko Wellness Spa Marina Square 3

Received an email confirmation a week ahead of time after making a reservation over the phone. However, when we arrived, the counter personnel informed us that there had been some issues with the email and they hadn't been receiving any. They also kept asking us to confirm the method of booking and the date of booking.

I paid for a 40-minute massage, but I only received 30 minute. demanded that 40 minutes be allotted. Said I arrived at the counter at 1135, having registered in at 1055, so it's forty minutes. Therefore, the time I spent getting ready to enter the room, settling in before beginning, and cleaning up before going to the counter to pay was also included in the amount of time I spent getting a massage. Although I've had massages all across Singapore, I had never heard of this "rule" before. At Kenko, the first and last time.