Secret Recipe SANDAKAN business logo picture

Secret Recipe SANDAKAN


Background
Claim business

Founded in 1997, Secret Recipe made its mark, renowned for its extensive range of fine quality gourmet cakes. It has since evolved to become one of the fastest growing lifestyle cakes and café chain in the region with over 380 café outlets to date.
Secret Recipe Cakes & Café’s concept can be found in prime urban locations and shopping malls in major cities in the region including Malaysia, Singapore, Indonesia, Thailand, Brunei, Maldives and Bangladesh.


Service /Price Details

Service options: Dine-in · Takeaway · Delivery

Hours

 
Friday 10am–10pm
Saturday 10am–10pm
Sunday 10am–10pm
Monday 10am–10pm
Tuesday 10am–10pm
Wednesday 10am–10pm
Thursday 10am–10pm
Reviewer profile
1.6
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

Waiter got my order wrong. I ordered the chicken cordon bleu. But the waiter gave me nasi goreng and chicken. Told the waiter that it wasn’t what I ordered. The waiter returned the food back to the kitchen and i had to wait for my food (which i didn’t mind at all). But then when the food arrived, i noticed that there were clumps of rice beneath the salad, which surely means that they didn’t properly prepare my food, just tossed out the previous nasi goreng from the plate, put the chicken cordon bleu on the same plate. They could’ve just prepare them on a new plate or even try to properly clean it first, but perhaps they’ve ran out of fresh new plates or lack manpower to at least clean it first. That’s one thing. Next, i asked the waiter whether there will there be any charges for plain water, she said no, and again she got my order wrong by bringing out two glasses of them. Told her that i only requested for one, she replied with saying no worries it wont be charged. That’s fine then. But heck i was so wrong. When i went to the cashier to pay for my food, guess what has been charged on the bill? The freaking plain water (2 glasses some more), just as I suspected. Dont get me wrong, its not like I couldn’t afford to pay for them, i was just disappointed by their service. Did I mention the chicken was overcooked? Yeap it was burnt, dark burn spots all over the chicken. Maybe my long complain wont make a dent or make any differences, just a heads up of what you’ll be expecting from eating here. Too bad that i didn’t take any photos. Bad experience. Definitely will not come again.

by
Reviewer profile
4.4
  • Quality
  • Friendly
  • Value of Money
  • Waiting Time

all time favorite but very pricy.. can eat once in a while only

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