EnerZ Indoor Extreme Park

So excited to take part in the school holiday program. The facility is impressive, however the experience and treatment by the staff is far below standard. Asking to come half an hour before the program, wasn't clear direction or briefing given. Don't know what are we waiting for. The program is slightly delayed as need to wait for the so call coach, and some parents are late!! Only good service by the emcee Naem, taking extra help & care, after raise our concern. Generally the staff are too young and having tidak apa attitude.. With the price to pay, will think twice for second visit to this extreme park.. as there are other choices around..

Aliff the person who handled my 9 year old daughter's party booking was very courteous & approachable at all times from the time we made enquiries which was about 2 weeks before the party right up to the day of the party yesterday. The party hosts assigned to us on the day of the party Nasrul & Jasa were good with kids. We had one child who was prone to nose bleed, Nasrul followed the child closely throughout the 2 hour playtime. My only grouse was the guy handling the rock climbing wasn't very kid friendly & did not bother to show the kids how best to approach the rock climbing. Party room was nice, food was good, we did our own decoration but at anytime we needed assistance Aliff was around to assist. The cotton candy could be improved though the guy handling the machine didn't do a very good job making the cotton candy so we didn't really get value for our money as the kids only ate once. Otherwise kids love the place, lots of different activities for them to do & they especially love the obstacle course, my daughter even extended another hour to jump on the trampolines after her party. We were there from 11am to 5pm! My daughter said it was her best party ever