The most useless bus service ever , no proper response, driver not answering in a proper way more then 2 times changing tyres and never arrange another bus .
Ekspres Kesatuan
- 5.33 Rating Detail
Rank 83 of 790 in Transportation
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: Click to viewLocation : Butterworth 12000, Penang View Map...
Background
Claim businessKesatuan Express is a famous bus operator with headquarter in Ipoh. They are known as New Hoover Express to some older generation in Ipoh because New Hoover Express was the previous brand used.
Ekspres Kesatuan has strong presence and extensive bus route covering Northern and Eastern coastal of Peninsular Malaysia. They offer daily trip from Kuala Lumpur to Kuantan, Ipoh, Kuala Terengganu etc. Besides Kuala Lumpur departures, they supply bus from Ipoh to Lumut (gateway to Pangkor Island), Kuala Terengganu, Kuala Lumpur etc. Other than domestic bus service, Kesatuan Express also provide cross border bus service from Hatyai to Ipoh and Kuala Lumpur.
Kesatuan Express is constantly replacing older bus in its fleet with new bus to ensure good travelling experience for passengers. Majority of their bus in its fleet is single deck bus with 30 comfortable and clean seats.
- Experienced
- Friendly
- Value of Money
- Waiting Time
- Experienced
- Friendly
- Value of Money
- Waiting Time
WORST SERVICE EVER.
The bus that was suppose to come at 9.15 came at 2pm. I waited from 9am to 2pm to board the bus which is almost 5hours. And the worst part is when I called the customer service at 60 16 521 7774 they shouted at me saying “kalau you tak boleh tunggu refund dan balik je la “ and ended my call without even giving me proper info on the arrival of their bus. When I called back they never even bothered to answer my call. Totally unacceptable behaviour from their customer service people and waiting for a bus for almost 5 hours is totally unacceptable. The only reason the counter people and drive gave me was bus stuck in jam. 5 hours jam ? Doesn’t make sense at all as I searched in waze and I can see the jam from the bus location (tbs) to my location melaka sentral is only 1 hour 30 minutes. So clearly there isn’t any 5 hours traffic. That was a big lie in the first place. I’m extremely disappointed with the way their customer service people treated me and the way they made me wait for 5 hours for my bus. Please NEVER EVER take this Kesatuan Express after this.