Here I am sitting at Gleneagles with my sister who has fractured her ankle on a Friday morning. The ortho on call was Dr.Chan. The Doc wrote a wrong report, indicating the fracture as a sprain and with that the Insurance had to take 5 hours of investigation due to a wrong call. He had a cast on my sister's fractuelre late Friday and was done with his treatment. Gone our Friday night. Again, he came on a Saturday like practically late evening after 3pm. We waited since morning. He queried on the Physio and he himself imdiacted they only have 1 physio doc for all 300 patients in the ward ( this isn't really our issue. If they're lacking on a pyshio officer, they ought to employer more. No exxuses on it. We are paying a hfty sum not to wait around till 2 days before we are attened)
Again, Sat gone. Nothing much done. We also been clear, we would like to be discharged on Sunday as we need to get my sister settled in at home and basically I need to be working on Monday.
Well, it's now 12.15pm. No sign of the Dr.Chan. No sogn of the physio officer. I am up and woke up my drowsy sick in painsister at 9am bcoz we've told he'll be in in the morning (both ddoc and pyshio ofc). I have been to the nurse's counter twice. No explanation except it's Sunday.
Dr.Chan should know better if he is unable to make it on Sunday, he should have diacharged us on Saturday. We are *inappropriate words* wasting oir time. This is NOT a Governement Hospital but a very EXPENSIVE Prvate Hoapital. The nurses at the counter, GOSH aren't they a speedy rabbit on their feet. They've been less then helpful. I've been here 2 nights assisting her and from my own rounds walking at the nurses's counter at mornings / nights, it seems they just take their time to anwser the call from the patients. Like 15 mins, imagine if the patient slipped and fall or really has to go to the loo!
Worst hoapotal and doctor and nurses!! Regrets!
Bills are hefty but services is lousy. Been admitted at Pantai Cheras, much better service though. Much hyped hospital but honestly, I can go on about it.
The only thing I have good reviews, the cleaner, the food delivery kak and the kak doing the extra work such as cleaning, checking fever and chamging sheets. Thank you kak's.
Will I ever choose Gleneagles. A big NO!! Even if am on an emergency accident, I'll probably say..bawa saya gi hospital lain! Sekian Terima Kasih.
