Gleneagles Hospital Penang

I went to Penang Gleneagles Hospital as a well known hospital to ask for maternity package. I went into the international patient center and approached a vacant service consultant shall I get a queue number. Her face show very unfriendly and talk to me without eye contact. Then she is the one who served me and I ask for single room package. Again, her respond is unapproachable replied in a way make me felt she look me down that * we don't have single room package*. Then I ask mean here have no single room? She then said single room no package, its under separate charge. My budget is not exceeded RM 20k after 5 years especially in Malaysia. So I ask her carefully it is over RM 20k? She then bring me a A4 size maternity information details and show me price at RM 5-8k inclusive baby, room etc. I just felt only this much? Why the service consultant act in a manner the price like I cant afford? Because I wear a backpack and in casual? This is how poor experince I had with Gleneagles Hospital Penang. At least a smile also never receive from the reception to any corner.