Hospital Sungai Buloh

i facing one issue, which is i'm as insurance agent want transfer my client from Sg.Buloh to Private Hs, He had an accident with bone fracture and admit 4days in SBH and the staff nurse ward 7B, Neurologist very2 rude, and one lady introduce her self as Dr.Sarah she's also not give full corporation for transfer my client. One of staff nurse ask me to just wait until they finish their job, i just ask them prepared the Discharge notes n such. But she's yelling at me, said "puan, saya ada kerja lagi penting nak kna buat, saya ada patient yg sedang tunggu utk di operate, mana lebih penting sekarang, kes puan atau pesakit dibawah?" and i was shock. Are they serious entertain relative patient like this? Then i said, never mind, just AOR my client and i need MC for my client too. They said, for MC also cannot provide since AOR. This the worse hospital staff i ever faced. Others Gov Hs also not like this 7B staff nurse.